Effective Date: 23-Nov-2022
Last Updated: 15-Oct-2024
Cookies Policy
Contents
- Use of cookies
- Categories of cookies
- User choices
Cookies are widely used to make websites work or work more efficiently. They provide us with information that helps us improve our site, www.zenco.com, and deliver a better service.
A ‘cookie’ is a small text file placed on your computer’s hard drive or other mobile devices (such as smartphones or tablets) as you browse our site. They are used to remember when your device accesses this website and may report your IP address, operating system, and browser type for system administration.
Cookies may also be used to tailor the products and services offered and advertised to our customers on this website and elsewhere. Some cookies provide enhanced capabilities during your visit, while others collect information about browsing behaviour, including pages viewed and the customer journey around the website.
We do not use cookies to collect or record information on users’ names, addresses, or other contact details. While we can monitor individual customer browsing behaviour, third parties cannot identify visitors through these cookies.
By using our website, you agree that we can place cookies on your device. If you continue to browse our website, we assume you are happy to receive all cookies served by our site. You can block these cookies using your browser settings; however, if you choose to do this, some features of this site may not function properly.
To learn more about cookies and how to manage them, visit www.aboutcookies.org.
Information is also gathered without you actively providing it through cookies. This method does not collect or store personal information. Information from visitors to our site can be collected in the following areas:
- Comments, questions, and feedback
- Online ordering and reporting
- Site usage information through cookies
If you send an inquiry by email to a specific contact or a general inquiry, we will only use your personal details obtained from your inquiry to respond to your query. If you submit a general inquiry, we will retain your contact details solely to help us improve the quality of our services.
Use of Cookies
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are either session-based or used to maintain user preferences. Cookies are not shared with any third parties.
When we provide services, we want to make them easy, useful, and reliable. This sometimes involves placing small amounts of information on your device, such as cookies. These cannot be used to identify you personally.
These pieces of information improve services for you through:
- Enabling a service to recognise your device so you don’t have to provide the same information multiple times during one task.
- Recognising that you may have already given a username and password so you don’t need to enter them for every web page requested.
- Measuring how many people use services, so they can be made easier to use and ensure sufficient capacity for fast performance.
Categories of Cookies We Use
- Technical Cookies: Essential for our services to function properly. These may be first-party or third-party cookies.
- Preferences Cookies: Used to remember your settings and preferences, such as language preferences.
- Security Cookies: Help identify, prevent, and/or mitigate security risks.
- Performance Cookies: Collect information about how you interact with our services to help improve them.
- Analytics Cookies: Help us understand and improve our services by learning more about user interactions.
- Advertising Cookies: Used by us and our advertising partners to deliver relevant ads and track the efficiency of advertising campaigns.
Your Choices
You have options to control or limit how we and our partners use cookies and similar technologies, including for advertising.
Most browsers and devices accept cookies by default, but settings usually allow you to clear or decline cookies. If you disable cookies, some features of our services may not function properly.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on. For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.
Types of Cookies we use
Necessary
| Cookie | Duration | Description |
|---|---|---|
| ARRAffinity | session | ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user. |
| ARRAffinitySameSite | session | This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. |
| __cfruid | session | Cloudflare sets this cookie to identify trusted web traffic. |
Functional
| Cookie | Duration | Description |
|---|---|---|
| __lc_cid | 2 years | This is an essential cookie for the website live chat box to function properly. |
| __lc_cst | 2 years | This cookie is used for the website live chat box to function properly. |
| __oauth_redirect_detector | past | This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. |
| __cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
Analytics
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| _gat_UA-152081905-1 | 1 minute | A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. |
| _gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
| fs_uid | 1 year | This cookie is set by the provider Fullstory. This cookie is used for session tracking. |
| _ga_7D9HE4RP4L | 2 years | This cookie is installed by Google Analytics. |
Performance
| Cookie | Duration | Description |
|---|---|---|
| _calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Advertisement
| Cookie | Duration | Description |
|---|---|---|
| test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies. |
| _fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
Others
| Cookie | Duration | Description |
|---|---|---|
| zen_utms | session | No description |
| .AspNetCore.Antiforgery.cdV5uW_Ejgc | session | No description |
| .AspNetCore.Session | session | No description available. |
| Identity.External | past | No description |
| A3 | 1 year | No description |
| m | 2 years | No description available. |
| referrer_user_id | 14 days | No description available. |