Coronavirus update: We are continuing to provide telephone appointments as normal for your Lasting Powers of Attorney applications, Wills and Trusts.

Cancellation Policy

You have a legal right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your agreement with us within 14 days of entering into it, by informing us of the decision to cancel.  A cancellation form for this purpose can be downloaded from the link below (or is available upon request), although the form is not necessary so long as you make a clear statement to us setting out the decision to cancel. Where you ask for services to be provided during the cooling-off period, we reserve our rights to charge you for any paid for services we have delivered. You may lose the right to cancel if the services have been fully performed during the cancellation period.

After the 14 day period, you may withdraw your instructions at any time by written notice to us but you will be liable to pay our reasonable fees in respect of work that has already been completed in accordance with our standard terms and conditions. VAT or similar taxes will be payable on that amount and you will also be billed for any disbursements incurred.

In some circumstances, we may consider that we ought to cease acting for you. We will only decline to act further for you where we have reasonable grounds to do so (for example: failure by you to settle invoices in full on the due date or to make payments in advance when so requested; failure by you to give clear and proper instructions on how we are to proceed; if it is clear that you have lost confidence in how we are carrying out your instructions; if by continuing to act we would be in breach of the law or rules of professional conduct). If we do cease to act for you then we will confirm in writing the reasons why and give you reasonable notice.

Download Cancellation Form


ZenLegal operate as a company registered in England & Wales with Company No: 08891385
Our registered office is 64 Mansfield Street, Leicester, LE1 3DL